Terms & Conditions

We dislike ‘Terms and Conditions’ as much as you do. Unfortunately they are a reality and a part of business, so we’ll try and keep them as straightforward as possible.

The purpose of these terms is to protect both you and us. It’s our best attempt to clear up any issues that may cause problems later. If you have any questions regarding these terms please email us at info@yfi-tth.co.za and we will clarify the situation for you!

We have tried to include everything that we think is appropriate here. Occasionally there are some things that we add to this page. Please be sure to visit this page on a regular basis if you wish to see the latest Terms and Conditions.

You will receive computer generated invoices for all services rendered by Yfi-tth. All computer generated invoices and credit notes will be sent to you via electronic means.

1. General:
   • This is a month to month legal binding contract between the signee and Yfi-tth (Pty) Ltd.
   • If you wish to cancel, you are required to give a full month (30 days) notice via email.
   • Yfi-tth (Pty) Ltd reserves the right to terminate / cancel the subscription at any time.
2. Equipment:
   • Except for the Router that the customer had fully paid for, all equipment installed or provided by Yfi-tth (Pty) Ltd remain the property of Yfi-tth (Pty) Ltd and that the customer are aware due to termination / cancelation of the service that the equipment must be returned to Yfi-tth (Pty) Ltd.
   • Equipment is for the signee’s use only and cannot be sold or redistributed.
3. Payment:
   • The first Invoice which you will receive is for the Once off Installation and the first-month internet subscription. This has to be settled before we can book an installation. The next invoice will be exactly 30 days after you have been activated.
   • Once installation has been completed, any unnecessarily callouts shall be billed, with a minimum fee of R350
   • All equipment (CPE) costs must be paid upfront via EFT or ATM deposit.
   • Monthly invoices are due by the 7th of each month.
   • An admin fee of R50 is charged for each day late payments.
   • Failure to meet the payment date (7th of every month) will result in a disconnection of your service, a reconnection fee of R250 will be charged.

Should you have any technical queries kindly contact our technicians on our Support Line: 079 905 8522
(via WhatsApp) within support hours:
• Mondays to Saturdays: 8:00 am till 10:00 pm
• Sundays: 13:00 pm till 6:00 pm